“You have mail”. I opened my email to read the latest and greatest edition to the synthetic life we live. It’s Jennifer from a company called GetDandy. Her opening line grabs me immediately. “ I’m emailing you today because I noticed you have 25 bad (1, 2 and 3 star) reviews for Royal St Patricks on Google. Most of them are unfair, and our software has determined are illegitimate. I want to help you remove them and other bad reviews from Google, Yelp, Facebook and other review sites for Royal St Patrick’s”.
I thought about it for a second…it’s taken this long for someone to write a program that erases bad reviews? If everyone pays to have all their negative reviews erased, then every place, and every product will all be 5 stars? That’s funny! But wait, her pitch gets better… “Dandy is the first Reputation Automation platform and we’ve helped remove over 40,000 negative reviews and we’ve writen over 100,000 review replies with ChatGPT for some of the largest brands in the world.”
So now ChatGPT is going to write tons of fake positive responses about my product, and I can have that too as part of my Google online presence. This is so cool. Now the worst businesses in the world can portray themselves as great businesses, what an awesome concept. If every painting is bold, then none of them are bold. If every course has immaculate conditioning, then none of them have immaculate conditioning. I decided right then… to keep all my negative reviews. Keeping all my bad reviews is the only evidence that my good reviews are real. And let’s be “real”, complaining about rain, senior rate or how often you see beverage cart is not really a bad review. It’s just people who like to complain, but over the course of 5 hours… simply could not come up with a valid reason to be disappointed. We simply come to work, create the best experience we can, and the chips will fall where they fall.
